Rivaya (“we,” “us,” or “our”) operates the www.rivaya.co website and provides packaged drinking water products and related services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website and services. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information Collection and Use
For a better experience while using our website and services, we may collect certain personally identifiable information, including but not limited to:
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Name
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Phone number
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Email address
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Delivery or postal address
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Information provided through contact, enquiry, or order forms
We use this information to respond to inquiries, process and manage orders, arrange deliveries, provide customer support, and improve our products and services.
We will not sell, rent, or share your personal information with third parties except where necessary to provide our services, comply with legal obligations, or as described in this Privacy Policy.
Log Data
Whenever you visit our website, certain information may be automatically collected by your browser, known as "log data."
This may include your Internet Protocol (“IP”) address, browser type and version, pages visited, date and time of your visit, time spent on pages, referring pages, and other website usage statistics.
This information may be used to understand website usage, improve our website, maintain security, and enhance your overall experience.
Cookies
Our website may use cookies and similar technologies to collect information and improve your browsing experience.
Cookies are small data files stored on your device by your web browser. They may help us remember preferences, understand website traffic, and improve website functionality.
You may choose to accept or refuse cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
Service Providers
We may work with trusted third-party companies or individuals to help us:
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Provide and maintain our website and services
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Process and fulfil orders
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Manage deliveries
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Provide customer support
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Analyse website usage and performance
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Perform other services on our behalf
These service providers may have access to personal information where necessary to perform their assigned services. They are expected to use such information only for the purposes for which it has been provided and to maintain its confidentiality.
Security
We value your trust and take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
Links to Other Websites
Our website may contain links to third-party websites or services.
If you click on a third-party link, you will be directed to that external website. These websites are not operated or controlled by Rivaya.
We recommend reviewing the Privacy Policy and terms of any third-party website you visit. Rivaya is not responsible for the content, privacy practices, or security of third-party websites.
Children's Privacy
Our website and services are not intended to knowingly collect personal information from children under the age of 18.
We do not knowingly collect personally identifiable information from children under 18. If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete such information.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.
We encourage you to review this page periodically for any updates. Any changes will become effective when the revised Privacy Policy is posted on this page.
Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us:
Rivaya
Website: www.rivaya.co
Email: info@rivaya.co
Phone: +91-9122183119
Address: Bisanpur Jichho, Near Toll Plaza, Bhagalpur, Bihar, 813210